Control Pest Management

How this ex-firefighter owned pest control company improved customer communication and retention.

Pest Control Success Story

By organizing business processes using GorillaDesk software and automating customer communication, this Deatsville based pest control provider improved overall customer experience & retention.

Their Story

Control Pest Management – An Introduction

Before starting with his journey as a pest control professional, Travis had served a full-time Firefighter/Paramedic at City of Pelham Fire Department.

It was his passion for pest control that he started Control Pest Management in the year 2019.

Services:

  • Pest Control
  • Mosquito Control Treatment

Service Areas:

  • Deatsville and surrounding areas in Elmore County, Alabama.

Unique Selling Proposition (USP):

  • Special On-demand Event Spray Service.

Life Before GorillaDesk

 

I was nervous because I have never operated a pest control company.

I looked at other software, like PestPac, required me to find time to schedule a lengthy phone call with a sales representative. It was both time-consuming and annoying. Their product is so overwhelming it loses its ability to be user-friendly.

Travis McGowin
Founder – Control Pest Management

Their Goal

An Easy-to-use Pest Control Solution That Handles Everything.

Travis needed software that would keep track of everything, from chemicals, appointments, and transactions. GorillaDesk software does all that with ease!

Their Solution

GorillaDesk Pest Control CRM Software

When Travis was starting with his pest control business, he was nervous about managing paperwork and business operations efficiently.

He evaluated solutions like PestPac and PestRoutes. Travis was looking for mainly two things:

  • Ease of use
  • Pricing

He didn’t like the fact these tools required him to find time to schedule a lengthy phone call with a sales representative.

He then considered GorillaDesk, and during the free trial itself, he saw a fit. Apart from his main two factors, what he liked is:

  • Access to the smartphone app at no additional charge.
  • The support staff is genuinely investing in seeing clients succeed.

He was able to set everything up and running within the first week.

Life After GorillaDesk

 

My business is organized and looks professional! I’m glad I went with Gorilla Desk from the start.

Travis McGowin
Founder – Control Pest Management

Their Success

Glowing Results For ‘Control Pest’

1) Timely Communication With Clients

According to Travis, the ability to communicate with his clients is the main benefit for him.

Keeping them in “the know” about appointments, invoices, receipts, etc makes his customers feel that there are no surprises!

The Suggestion

For Fellow Pest Control Business Owners

The Best All-around Pest Control Software

I would tell anybody who is on the fence to go for Gorilla Desk. You won’t be disappointed! From great software, great pricing, and amazing staff, this product is hands down the best all-around software for pest control.

I have, in fact, already advised another owner of a pest control company to ditch PestPac and join GorillaDesk!

Key Features Used

Email & SMS

Invoicing

Mobile App

Ready to Organize Your Business for Faster Growth?

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