Review Generation Software
Get more customer reviews
You know how important reviews and word of mouth can be for your local service business. GorillaDesk makes it easy to request reviews after you’ve completed a job and send customers to top review sites to share their feedback.
Top features to help you generate reviews
Automation
Automate the review generation process.
Customer Portal
Collect even more reviews from your customers.
Service Ratings
Understand how your team members are performing.
Likely Ratings
Know how likely customers are to refer your business.
Email Automation
Automate the review generation process
Naturally, every customer is going to have some form of feedback regarding your services. The difficulty many companies face is getting customers to take time out of their busy day to provide you with that feedback. Well, both the Service Rating and Likely Rating can be embedded in your customer communications, meaning immediately after you complete a job, you can ask your customers to leave you a review.
Automate your workflow
Customer Portal
Collect more reviews from your customers
Good businesses ask for reviews through email. Great businesses think outside of the box and do whatever it takes to collect reviews, which allows you to market your business at a low cost. With GorillaDesk, your customers also have the ability to rate their last service and/or choose how likely they are to recommend your business from the Customer Portal. This is a great way to gain an edge over your competitors!
Generate even more reviews
Service Ratings
Understand how your team is performing
Service Ratings allow your customers to rate their last service easily. The Service Ratings Report provides a breakdown of each rating by team member. This report can be used to incentivize your team, and as a result, provide industry-leading customer service over the long haul.
Improve your service
Likely Ratings
Know how likely customers are to refer your business
The Likely Rating asks your customers how likely they are to refer your business to a colleague or friend. This survey should be sent out every quarter or so, and helps you calculate your Net Promoter Score (NPS). Once you know this number, you can work on increasing it over time.
Get your NPS scoreFrequently asked questions
Why are Google Reviews so important?
Google reviews are important for local service businesses because customers trust them. Studies show that 92% of consumers read online reviews before deciding to do business with a company. And, while all review sites are important, Google reviews are particularly important because they increase your ranking on the most popular search engine. This increases your chances of being found by potential customers online.
What review factors lead to a better ranking?
Contrary to popular belief, your rating (number of stars) isn’t the only thing that matters when it comes to ranking on Google. The most important signals are review quantity (how many positive reviews you have), review velocity (the rate at which you receive new reviews), and review diversity (how detailed and specific people are). GorillaDesk helps you improve all three signals, giving you an edge over your competition where it matters most.
Do I need a website to generate reviews?
Nope! You do NOT need a website to use our review generation software. You can embed the Likely Rating and Service Rating shortcodes directly into your emails. Your customers can also access the Likely Rating and Service Rating through your Customer Portal. Once you sign up for the Pro Plan, there’s literally nothing holding you back from generating positive reviews and growing your local service business online!
How can automation make my life easier?
We’re here to make your life easy and help your local service business grow. Our review generation software (1) encourages your customers to leave you positive reviews online, (2) allows you to keep track of which of your employees are performing best, (3) allows you to engage with your customers based off their rating, and (4) dominate your competition online. Who knew review generation software could do all that?
See it run on your routes
Start a 14-day trial — no credit card, free data migration, and AI agents included on every plan.