Simple pricing with NO setup fees

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Frequently asked questions

What is a route/schedule?

The best way to help you determine how many schedules you need is to ask a simple question:

“Do your technicians ride together or solo?”

Riding Solo: In this scenario, your technicians travel to and perform most jobs on their own. If this sounds like your business, each technician on your team needs their own schedule inside GorillaDesk.

Riding Together: In this scenario, your technicians travel to and perform jobs together. If this sounds like your business, you do NOT need to assign a schedule to every single team member. Instead, you’ll want to assign schedules to supervisors/crew leaders only. 

Which of my users need a paid seat?

In GorillaDesk, users are anyone who has access to the software (administrators or technicians). However, only users who are assigned to a specific schedule need a paid seat. This means you can have unlimited free users regardless of which plan you’re on (Basic or Pro).

Are there any setup fees, commitments, or contracts?

Nope! Unlike many of our competitors, all of our plans are month-to-month with no contracts, no setup fees, and no hidden gimmicks.

If you sign up for a monthly subscription, you can cancel your account at any time without penalty. You can also freeze your account if your business is seasonal, or you just need to take a break for a bit.

If you sign up for an annual subscription, you are billed for the entire year at the start of your subscription. If you need to add a schedule, please contact our Customer Success team.

Can I change plans?

Yes! You can upgrade your plan at any time and downgrade your plan at the end of your current billing cycle—month-to-month or annual. Visit your account billing page to change plans.

How do I know which plan is best for my business?

Our Basic plan includes all the features you’ve come to expect from field service software provider: scheduling & dispatching, invoicing & payments, and more… but with one MAJOR distinction: free training and a simple setup make getting started extremely easy! Seriously, instead of fussing around with features you don’t need, you can get up and running in minutes. 

Our Pro plan has all the bells and whistles. Features that separate your business from the competition: subscription billing, customer portal, review generation, device tracking, digital documents, and more. You don’t have to worry about purchasing other tools because these features are included in your Pro plan. We mean it when we say these heavy-hitting add-ons are worth their proverbial weight in gold.

We even created this helpful table to help you compare plan features.

Are there any overage fees?

Not directly — GorillaDesk’s pricing is designed to scale with the size of your business, so we suggest you purchase a plan that will fit your needs. Remember, you can upgrade, downgrade, or cancel your account at any time. Also, the only additional costs you might incur are for Custom Documents and an SMS Subscription + Credits, but these features are entirely optional. 

Custom Documents

Whether it’s a pre-existing contract specific to your business or a brand new document you’ve dreamt up; don’t worry, we’ve got you covered! Our development team can transform your existing forms into digital documents for a small one-time fee ($99). Once they are integrated into your account, Custom Documents have the same functionality as our global documents.

SMS Subscription + Credits

For $5 per month, you can send text messages to your customers before, during, and after the job. Best of all, this local number forwards to your main business line, so you don’t have to worry about missed calls from your customers. Also, SMS Credits are sold in packages, never expire, and are only deducted from for outgoing text messages. Pricing is as follows:

  • $50 for 1000 text messages
  • $100 for 2500 text messages (save 20%)
  • $200 for 8000 text messages (save 50%)
What software does GorillaDesk integrate with?

GorillaDesk plays well with your favorite software. With out-of-the-box solutions for invoicing (QuickBooks Online), scheduling (Google Maps), credit card processing (Stripe and Square), and more, you have access to all the small business tools you need to succeed. 

And, if you don’t see the integration you need listed, you can create your own custom automated workflow with GorillaDesk and 1300+ apps using Zapier. Zapier allows you to push Leads or Customers from thousands of other applications directly into GorillaDesk with only a few clicks. All you need are GorillaDesk and Zapier accounts. No coding necessary.

Which merchant processors are supported?

GorillaDesk integrates with Stripe and Square, so one click is all it takes to accept payments online. Then it’s just a few more steps, so we can deposit your hard-earned money into the right account. The benefit of using Stripe is you can set up subscription billing, and the benefit of using Square is you can use their hardware to swipe credit cards in the field. Best of all, with GorillaDesk, you can set up Stripe AND Square to reap the benefits of both merchant processors. Getting paid with GorillaDesk is fast and secure, just like you’d expect.

Is there a cost to moving my data from another system?

Nope! This is one of the biggest benefits of signing up for a paid account sooner rather than later: our Customer Success team can help you import your data from another system at no charge to you. We do this, so your GorillaDesk account feels like home. 

Fields you’re allowed to import are as follows: contact information, service and billing address, notes, and a starting balance. You can not import complete past service or billing history.

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