How many routes do you have?
1
Route
Basic
Everything you need to run a smarter, more efficient local service business:
- Unlimited Admin Users Add as many admin users as you’d like to your account.
- Unlimited Mobile Devices Connect as many mobile devices as you’d like to your account.
- Unlimited Support Our team is here to help you over email, phone, or chat.
- Invoices, Estimates Work Orders Create automated and customized invoices, estimates, and work orders.
- Advanced Invoice Frequencies Customize your invoice frequencies to work with your business model.
- Job & Customer Mapping Use the mapping feature to automatically see job pins based on the scheduled jobs in the calendar.
- Basic Routing (limited to 25 stops) Get the best order of jobs up to 25 stops at a time.
- Square & Stripe Integration Integrate with Square and Stripe to set up online payments in just one click.
- Broadcast Messaging Send one-off broadcast email and sms messages to customers on your calendar.
- Note & Todo List Templates Save time by never having to type a note or todo list from scratch again.
- Material Tracking & Reporting Easily keep accurate chemical use records.
- Triggered Automations Automating recurring GorillaDesk tasks by utilizing our Trigger feature.
- Automated Emails & SMS Automate email and SMS late payment messages and appointment confirmations and reminders.
- Dashboards & Reporting Make data-driven decisions with the 20 built-in reports & a robust dashboard.
Basic
Everything you need to run a smarter, more efficient local service business:
- Unlimited Admin Users Add as many admin users as you’d like to your account.
- Unlimited Mobile Devices Connect as many mobile devices as you’d like to your account.
- Unlimited Support Our team is here to help you over email, phone, or chat.
- Invoices, Estimates Work Orders Create automated and customized invoices, estimates, and work orders.
- Advanced Invoice Frequencies Customize your invoice frequencies to work with your business model.
- Job & Customer Mapping Use the mapping feature to automatically see job pins based on the scheduled jobs in the calendar.
- Basic Routing (limited to 25 stops) Get the best order of jobs up to 25 stops at a time.
- Square & Stripe Integration Integrate with Square and Stripe to set up online payments in just one click.
- Broadcast Messaging Send one-off broadcast email and sms messages to customers on your calendar.
- Note & Todo List Templates Save time by never having to type a note or todo list from scratch again.
- Material Tracking & Reporting Easily keep accurate chemical use records.
- Triggered Automations Automating recurring GorillaDesk tasks by utilizing our Trigger feature.
- Automated Emails & SMS Automate email and SMS late payment messages and appointment confirmations and reminders.
- Dashboards & Reporting Make data-driven decisions with the 20 built-in reports & a robust dashboard.
Most Popular
Pro
For only $50 more per month, get everything on Basic plus all these power-ups:
- All Basic Features +
- Customer Online Portal Provide your customers 24/7 customer service with the customer portal.
- Online Booking Allow your customers and leads to schedule their services directly from your website/customer portal.
- Stripe & Square Subscriptions Set up completely automated subscription billing for your customers.
- Routing with Drive Matrix Maximize the efficiency of your routes with Drive Matrix which uses real-time street routing & drive times.
- Review Generation Request customer reviews and send customers to top review sites to share their feedback.
- Document & e-Signatures Give your customers the ability to sign documents in seconds on any device.
- Custom Document Builds Integrate a custom document or form that’s unique to your business at no additional cost.
- Device Tracking & Barcoding Barcode any traps, devices, or equipment you use on the job site… with trend reporting.
- Multi-Dwelling Units Manage apartment complexes or commercial properties with multiple units easily.
- Production Commission TrackingAssign a % or # value to each production line item (specific to each user) and track these commissions.
- Sales Commission Tracking Assign a % or # value to each sales line item (specific to each user) and track these commissions.
- Quickbooks Online Sync Sync your GorillaDesk account with Quickbooks Online to keep all your finances in order.
- GPS Device Tracking See your team’s location throughout the day on the map & view your team’s location history.
- Email Inbox Sync Sync your company email account to start communicate directly from within the GorillaDesk platform.
- Zapier Integration Connect and sync new customers, leads, and bookings with other tools available on the Zapier platform.
- Open API Access Push to GorillaDesk new customers, leads and jobs from any lead form or software of your choice.
- Time Clocking Record the time clocked of every employee’s workday to the minute.
Pro
For only $50 more per month, get everything on Basic plus all these power-ups:
- All Basic Features +
- Customer Online Portal Provide your customers 24/7 customer service with the customer portal.
- Online Booking Allow your customers and leads to schedule their services directly from your website/customer portal.
- Stripe & Square Subscriptions Set up completely automated subscription billing for your customers.
- Routing with Drive Matrix Maximize the efficiency of your routes with Drive Matrix which uses real-time street routing & drive times.
- Review Generation Request customer reviews and send customers to top review sites to share their feedback.
- Document & e-Signatures Give your customers the ability to sign documents in seconds on any device.
- Custom Document Builds Integrate a custom document or form that’s unique to your business at no additional cost.
- Device Tracking & Barcoding Barcode any traps, devices, or equipment you use on the job site… with trend reporting.
- Multi-Dwelling Units Manage apartment complexes or commercial properties with multiple units easily.
- Production Commission TrackingAssign a % or # value to each production line item (specific to each user) and track these commissions.
- Sales Commission Tracking Assign a % or # value to each sales line item (specific to each user) and track these commissions.
- Quickbooks Online Sync Sync your GorillaDesk account with Quickbooks Online to keep all your finances in order.
- GPS Device Tracking See your team’s location throughout the day on the map & view your team’s location history.
- Email Inbox Sync Sync your company email account to start communicate directly from within the GorillaDesk platform.
- Zapier Integration Connect and sync new customers, leads, and bookings with other tools available on the Zapier platform.
- Open API Access Push to GorillaDesk new customers, leads and jobs from any lead form or software of your choice.
- Time Clocking Record the time clocked of every employee’s workday to the minute.
Most Value
Growth
Get everything on both the Basic and Pro plan plus all these power-ups:
- All Pro Features +
- Best Available Time GorillaDesk suggests the best time when adding new jobs or moving existing ones. Quickly find the perfect time to place a job based on the proximity of other jobs on the schedule.
- Job Magnet Toggle the calendar to indicate if there are jobs which should be pulled together. This allows you tighten your routes, optimize your schedule and reduce drive time.
- Dynamic Estimates Increase sales with custom estimate packages and provide customer’s required, recommended, & optional item selections.
- Estimate Packages Estimate Packages enable you to bundle items into comprehensive packages, allowing customers to choose the option that best fits their needs and budget.
- Smart Views Customize your inbox views to follow-up with leads & customers at the right time to win more business.
- Sales Opportunity Creation Track and organize your leads across your sales stages, identify crucial opportunities, and set close dates.
- Sales Pipeline Customize your pipeline stages based on your unique workflow.
- Sales Pipeline Reporting Identify trends, bottlenecks, and areas for improvement and make data-driven decisions.
- Custom Fields Create personalized fields to capture and organize the additional data you need.
- Custom Job Statuses Create custom job statuses tailored to your organization’s workflow.
- Multi-Branch Support Get a centralized hub that consolidates operations across all the branches you manage.
Growth
Get everything on both the Basic and Pro plan plus all these power-ups:
- All Pro Features +
- Best Available Time GorillaDesk suggests the best time when adding new jobs or moving existing ones. Quickly find the perfect time to place a job based on the proximity of other jobs on the schedule.
- Job Magnet Toggle the calendar to indicate if there are jobs which should be pulled together. This allows you tighten your routes, optimize your schedule and reduce drive time.
- Dynamic Estimates Increase sales with custom estimate packages and provide customer’s required, recommended, & optional item selections.
- Estimate Packages Estimate Packages enable you to bundle items into comprehensive packages, allowing customers to choose the option that best fits their needs and budget.
- Smart Views Customize your inbox views to follow-up with leads & customers at the right time to win more business.
- Sales Opportunity Creation Track and organize your leads across your sales stages, identify crucial opportunities, and set close dates.
- Sales Pipeline Customize your pipeline stages based on your unique workflow.
- Sales Pipeline Reporting Identify trends, bottlenecks, and areas for improvement and make data-driven decisions.
- Custom Fields Create personalized fields to capture and organize the additional data you need.
- Custom Job Statuses Create custom job statuses tailored to your organization’s workflow.
- Multi-Branch Support Get a centralized hub that consolidates operations across all the branches you manage.
Need more convincing from one of our experts?
Frequently asked questions
What is a route/schedule?
The best way to help you determine how many schedules you need is to ask a simple question:
“Do your technicians ride together or solo?”
Riding Solo: In this scenario, your technicians travel to and perform most jobs on their own. If this sounds like your business, each technician on your team needs their own schedule inside GorillaDesk.
Riding Together: In this scenario, your technicians travel to and perform jobs together. If this sounds like your business, you do NOT need to assign a schedule to every single team member. Instead, you’ll want to assign schedules to supervisors/crew leaders only.
Which of my users need a paid seat?
In GorillaDesk, users are anyone who has access to the software (administrators or technicians). However, only users who are assigned to a specific schedule need a paid seat. This means you can have unlimited free users regardless of which plan you’re on (Basic or Pro).
Are there any setup fees, commitments, or contracts?
Nope! Unlike many of our competitors, all of our plans are month-to-month with no contracts, no setup fees, and no hidden gimmicks.
If you sign up for a monthly subscription, you can cancel your account at any time without penalty. You can also freeze your account if your business is seasonal, or you just need to take a break for a bit.
If you sign up for an annual subscription, you are billed for the entire year at the start of your subscription. If you need to add a schedule, please contact our Customer Success team.
Can I change plans?
Yes! You can upgrade your plan at any time and downgrade your plan at the end of your current billing cycle—month-to-month or annual. Visit your account billing page to change plans.
How do I know which plan is best for my business?
Our Basic plan includes all the features you’ve come to expect from a service software provider: scheduling & dispatching, invoicing & payments, and more… but with one MAJOR distinction: free training and a simple setup that only takes a few minutes to get up and running.
Our Pro plan has all the features that separate your business from the competition: subscription billing, customer portal, review generation, device tracking, digital documents, and more. We mean it when we say these heavy-hitting add-ons are worth their proverbial weight in gold.
Finally, our Growth plan includes everything from the Basic and Pro plans plus a full sales suite to level up your sales game. Effectively track and manage leads, discover opportunities to win more sales, and make data-driven decisions with advanced reporting dashboards. For teams focused on growing their business and hitting new and ambitious goals, this is the plan for you.
Are there any additional fees?
GorillaDesk’s pricing is designed to scale with the size of your business. Select a plan that fits your current needs and upgrade, downgrade, or cancel your account at any time.
SMS Subscription + Credits
We offer competitive SMS pricing. For just $5 per month, you can send text messages to your customers before, during, and after the job. Best of all, this local number forwards to your main business line, so you don’t have to worry about missed calls from your customers. SMS Credits are sold in packages, never expire, and are only deducted from for outgoing text messages. Pricing is as follows:
- $50 for 1000 text messages
- $100 for 2500 text messages (save 20%)
- $200 for 8000 text messages (save 50%)
GorillaDesk also offers custom document generation at no additional cost to you.
What software does GorillaDesk integrate with?
GorillaDesk plays well with your favorite software. With out-of-the-box solutions for invoicing (QuickBooks Online), scheduling (Google Maps), credit card processing (Stripe and Square), and more, you have access to all the small business tools you need to succeed.
And, if you don’t see the integration you need listed, you can create your own custom automated workflow with GorillaDesk and 1300+ apps using Zapier. Zapier allows you to push Leads or Customers from thousands of other applications directly into GorillaDesk with only a few clicks. All you need are GorillaDesk and Zapier accounts. No coding necessary.
Which merchant processors are supported?
GorillaDesk integrates with Stripe and Square, so one click is all it takes to accept payments online. Then it’s just a few more steps, so we can deposit your hard-earned money into the right account. The benefit of using Stripe is you can set up subscription billing, and the benefit of using Square is you can use their hardware to swipe credit cards in the field. Best of all, with GorillaDesk, you can set up Stripe AND Square to reap the benefits of both merchant processors. Getting paid with GorillaDesk is fast and secure, just like you’d expect.
Is there a cost to moving my data from another system?
Nope! This is one of the biggest benefits of signing up for a paid account sooner rather than later: our Customer Success team can help you import your data from another system at no charge to you. We do this, so your GorillaDesk account feels like home.
Fields you’re allowed to import are as follows: contact information, service and billing address, notes, and a starting balance. You can not import complete past service or billing history.
Still have questions about how GorillaDesk can help your business?
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