Step 4: Email & SMS

Communicate with your clients at key points before, during, and after the job. In this module, we will show you how to remind your clients about upcoming appointments, let them know when you’re on the way, and follow-up when the work is done—all right inside GorillaDesk.

Part 1: Customize your email templates

When you send out a good-looking email, you tell your clients that your work will look even better. Learn how to customize the email templates for your invoices, work orders, estimates, statements, and receipts.

Part 2: Appointment confirmations

Provide better customer service by giving your clients the ability to confirm their appointment’s time & date with a simple click. Once confirmed, their appointment’s status will automatically change on your calendar.

Part 3: Appointment reminders

Want to reduce last-minute cancellations? Appointment reminders are here to save the day! With GorillaDesk, you get to decide what your appointment reminders look like and when they are sent to your clients.

Part 4: Appointment follow-ups

Appointment follow-ups allow you to check in with your clients after you complete a job. This is invaluable because it allows to generate repeat business, collect reviews for a job well done, and so much more!

Part 5: Late payment reminders

Tired of chasing down customers for money? Late payment reminders allow you to follow up with your customers that are past due automatically. Best of all, they can pay you online through our Customer Portal.

Part 6: Messaging preferences

We understand that some of your customers have a preferred method of communication. For that reason, GorillaDesk allows you to customize their messaging preferences. Providing better service is as easy as 1-2-3!

Chat with Support

We’re excited to show you the new way of doing things with GorillaDesk. So if you’ve run into any trouble making GorillaDesk work for you during your trial, we definitely want to hear about it.

Book a Sales Call

Do you have questions before signing up? Book a 1-on-1 Sales Call with Blake, our Head of Customer Success. This gives you the opportunity to ask us any anything and get personalized feedback.

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