Lesson 2 – How to set up prepaid customers

If some of your customers choose to pay for the service in advance, then this lesson is for you. 


This lesson will provide clarity on how to handle a customer who chooses to pay for their service in advance.

We’ll cover two different scenarios:

The first scenario we’ll look at will be using their pre-payment as credit, then applying that credit to the customer’s monthly services.

In the second scenario, we’re going to use our recurring invoice feature which allows the invoice to reoccur on a separate frequency than the job.

Frequently Asked Questions:

If I apply credit to a customer's invoice, will they be able to see any available credit left on their account?

Yes, your customer’s available credit will be displayed on their invoice as well as their receipt. 

Chat with Support

For any questions, you can start a live chat with a GorillaDesk representative from inside your account. The support team is available Mon-Fri from 8am-5pm EST.

Call our support line

Our support team is available for any support related questions Mon-Fri from 8 am-5 pm EST at 855-536-7470.

Still have questions?

Check out our Knowledge Base and YouTube channel.